Data usage

What if I have usage concerns?

Millenicom does not charge overage fees nor do we throttle accounts. In the event a client consistently or egregiously goes over the usage threshold they will need to purchase an additional plan.

How do I monitor my usage?

Millenicom updates the usage field at the bottom of the plan link under the products tab in the Member Center.

What are the usage terms?

A Millenicom account allows for 20GB of data transfer per month. In the event more than 20GB are required, an additional block of 20GB of data can be purchased. Unless the purchase of additional data has already been authorized by the client, service ceases to function once 20GB of data usage is reached.

Billing Questions

What is Millenicom’s payment policy?

Millenicom charges the monthly payment on the first day of each month with no additional taxes or fees automatically by credit or debit card.

What is Millenicom’s return policy?

If a client is unsatisfied for any reason and provides the return tracking number for the factory defective device, including the packaging and contents, on the same or following day they received the device, the client will receive a full refund except the shipping fee once the device is received by Millenicom. Accessories and iPads must be unopened with the factory seal intact.

What forms of payment do you accept?

Millenicom allows debit and credit card payments using American Express, Discover, MasterCard and Visa.

How do I contact the billing department?

Millenicom’s Billing Department can be reached at 800-996-1285 x2 (M-F, 7:30 am PST – 6:00 pm PST) or by email at billing@millenicom.com. Customers can also generate a “ticket” in the Members Center.

How do I cancel my account?

It is necessary to provide a confirmable method of discourse in order to terminate an account. The preferred method is to email billing@millenicom.com from the email address we have on record for the clients account and with a clear statement of intention that includes the account holder’s name. Clients can also generate a “ticket” in the Members Center.

How do I update my billing information on line?

Clients can go into the Members Center by logging in on the Millenicom home page and update all account information there.

My Account

How do I upgrade my account?

It is necessary to provide a confirmable method of discourse in order to modify an account. The preferred method is to email billing@millenicom.com or sales@millenicom.com from the email address we have on record for the clients account and with a clear statement of intention that includes the account holder’s name. Clients can also generate a “ticket” in the Members Center.

Can I get an extra device for my one account?

Each mobile broadband device represents one account; therefore two devices would mean two accounts.

How quickly can I receive my device?

Millenicom accounts are prorated ahead 5 days to compensate for shipping time however it rarely takes that long from the point of ordering to receiving the device. All devices are shipped priority US Mail unless the client selects the Express Shipping option at time of sign-up.

Can I get a tracking number?

All shipments receive a tracking number at the time of processing and that information is immediately accessible in the Members Center.

Coverage for geographical areas

Roaming?

Millenicom accounts do not connect to International towers.

Troubleshooting

How do I contact the technical support department?

The best method to contact Millenicom technical support is by phone 888-925-4221 (24-hours). Tech Support can also be reached by email at support@millenicom.com or by using the online Chat Interface from the Millenicom home page.

My device broke (or lost or stolen) what should I do?

Mobile broadband devices that are damaged, lost or stolen can be replaced by contacting Millenicom Billing Department 800-996-1285 x2. The cost is $99.99 to replace along with a $15.00 shipping fee and a $19.99 activation fee.
The International iPad plan has no replacement option for the device.

What if I have a defective device?

Millenicom offers a one-year warranty on mobile broadband devices we provide for our service. In the event a replacement is necessary the one-year warranty dates from the initial device provided. Please note that Millenicom provides one replacement, if another is required then the issue surpasses Millenicom’s resources to resolve and the account will need to be closed. Please note the International iPad plan has no replacement option for the device.

Can I use this service with Voice over IP? Online gaming? VPN tunneling?

Millenicom users can make use of all online tools while using this service, including VoIP, gaming and VPN tunneling.

 

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