Mobile Broadband Account Transition Questions

Why is my mobile broadband account marked “cancelled”?

As of the month of October, all mobile broadband accounts have been directly serviced by the upstream carrier. Your Millenicom profile has been marked as “cancelled” to avoid any future recurring billing to take place past October 2014. No payment information has been shared with the carrier ensuring that billing does not continue without authorization.

Who do I call to continue my service?

The number that has been provided by the carrier is 1-800-233-8974 (M-F 8am-8pm EST) Wait times have been reported to be long due to the large amount of clients attempting to call in.

Why is my device still active if payment has not been made?

Your account remained active after 10/31/2014 as a courtesy from the carrier. This was provided to allow time for clients to contact their offices and provide the required information to continue their service. We do not know when the carrier will begin deactivating devices. If you wish to continue utilizing your plan, you will need to contact the carrier at your earliest convenience.

Billing Questions

What is Millenicom’s payment policy?

Millenicom charges the monthly payment on the first day of each month with no additional taxes or fees automatically by credit or debit card.

What forms of payment do you accept?

Millenicom allows debit and credit card payments using American Express, Discover, MasterCard and Visa.

How do I contact the billing department?

Millenicom’s Billing Department can be reached at 800-996-1285 (M-F, 8:00 am PST – 5:00 pm PST) or by email at billing@millenicom.com. Customers can also generate a “ticket” in the Members Center.

How do I cancel my account?

It is necessary to provide a confirmable method of discourse in order to terminate an account. The preferred method is to email billing@millenicom.com from the email address we have on record for the clients account and with a clear statement of intention that includes the account holder’s name. Clients can also generate a “ticket” in the Members Center.

How do I update my billing information on line?

Clients can go into the Members Center by logging in on the Millenicom home page and update all account information there.

Troubleshooting

For technical assistance, please call our offices at 1-800-996-1285 (M-F, 8:00 am PST – 5:00 PM PST)

 

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