Millenicom 20-Gigabyte Hotspot Plan
The Millenicom 20-gigabyte mobile broadband plan is a no contract service that allows for nationwide coverage of up to 20-gigabytes of data transfer monthly.
There is a $49.99 activation fee along with a $15.00 shipping fee. It is also necessary to purchase our device for $99.99.
The monthly service fee for the 20-gigabyte account is $69.99. We prorate the first month of service from 5 days after your sign-up date to compensate for shipping time; we charge exactly $69.99 with no other taxes or fees on the first day of each month thereafter.
The 20-gigabyte account can be placed on “vacation” for up to 3 calendar months during any 12-month period. It is necessary to inform Millenicom before the calendar month or months in order to take advantage of this service. Reactivating the device in the midst of any month requires payment for the entire month.
The account can be canceled at any time, however the final month of service is not prorated. The account can be reactivated using the same device at any time in the future with only a $19.99 activation fee.
Millenicom Unlimited Plan
The Unlimited mobile broadband plan is a no contract service that allows for nationwide coverage without a cap on the amount of data transfer used. Please note this service is for personal and family use and not to be used for commercial purposes (such as setting up a public WiFi or transmitting to multi-dwelling units) or use on high usage servers or for other extraordinary circumstances.
There is a $49.99 activation fee along with a $15.00 shipping fee. It is also necessary to purchase our device for $99.99.
The monthly service fee for the unlimited account is $69.99. We prorate the first month of service from 5 days after your sign-up date to compensate for shipping time; we charge exactly $69.99 with no other taxes or fees on the first day of each month thereafter.
Millenicom BYOD plan – Bring Your Own Device
The Millenicom BYOD mobile broadband plan is a no contract service that allows for nationwide coverage without a cap on the amount of data transfer used. Please note this service is for personal and family use and not to be used for commercial purposes (such as setting up a public WiFi or transmitting to multi-dwelling units) or use on high usage servers or for other extraordinary circumstances.
There is a $49.99 activation fee.
The monthly service fee for the BYOD account is $69.99 prorated from the date during the month you sign-up for service. We charge exactly $69.99 with no other taxes or fees on the first day of each month thereafter.
Millenicom Basic Plan
Millenicom Basic Plan is a no-contract service that allows for 2 gigabytes of data transfer (upgradable to 5GB) of 3G/4G service for $39.99. The device is provided free of charge however it must be returned in order to close the account. Initial charges require $49.99 activation fee and $15.00 shipping fee as well as the prorated balance of the first month service fee. The service is upgradable to 5 gigabytes of monthly data service for $49.99/month.
Millenicom Dial-Up Account
Millenicom offers more local access numbers throughout the United States and Canada for our dial-up Internet account than any other Internet Service Provider. Our service plans are either $14.95 for month-to-month service or only $9.95 per month if prepaid annually.
Millenicom does not charge overage fees however we do reserve the right to suspend service if the client goes over the stated limit on their plan. It is also possible, though rare, the upstream carrier may place a “throttle” on the account for 30 days and slow the connection speed to 200 kps. If the overage is egregious or if the client consistently goes over the data limit, Millenicom will require the purchase of an additional account.
What happens if I go over my monthly data allowance plan?
Please note that you will receive an email notification if there is an issue with your usage. It is very important that the contact email you have provided is one you check regularly as you will need to respond promptly if you receive notice of a usage concern.
Per the Millenicom Terms of Service, accounts that exceed their monthly data allowance will be suspended regardless of the remaining days left in the billing cycle. Repeated high usage will result in account termination
How do I monitor my usage?
In some cases your connection manager is able to report monthly usage, please note it is not entirely accurate and often takes a day or so to reset at the start of each month.
Usage information is updated every Monday in your Millenicom members account at millenicom.com. Select “products” then click on the highlighted link. Scroll down to the “usage field”.
Millenicom does not have an agreement with our upstream carrier to utilize any of their resources other than their national footprint. Please do not attempt to utilize any usage information other than the two methods listed above.
Usage inquiries are answered usually within 24 hours. (Usage Department is closed on weekends)
The usage cycle on the 5GB and 20GB plans resets on the 2nd of the month
The usage cycle on the Unlimited plans resets on the 20th or 26th depending on the plan
What type of activities use bandwidth?
In addition to activities such as movies or TV shows (Netflix etc.) video viewing, on line games, Xbox live, software updates etc. there are certain applications on computers that run in the background and use a lot of data.
You may want to change your PC configuration and disable the following:
- Automatic updates for all applications
- DropBox (this is a file sharing application used by a lot of companies)
- Any other file sharing or peer to peer application like BitTorrent
- iPhone Cloud update
- Any online backup software like Carbonite
- Another area you can save bandwidth is by blocking advertisements served through your browser.
How do I convert MB or KB to GB?
Try using thebyteconverter.com.
Will you please send a usage report for the last year? 6 months? 4 months?
We are able to provide your usage information for the current usage cycle and 1 previous month. We are able to provide usage information once a week at this time.
My account is unlimited so why is there an issue if I go over 50GB?
Per the Millenicom Terms of Service you agreed to upon sign-up, the unlimited service is for personal and family use and is not to be used for commercial purposes or as a public WiFi or broadcast to multi-dwelling units or any other extraordinary circumstance. Usage over 50 gigabytes in one month is not considered personal and family use and will alert our investigative team.
Millenicom prorates the first month of service and then charges the credit or debit card used at sign-up on the first day of each month thereafter with no taxes or additional fees. Final month of service is not prorated. Credit or debit card information can be modified in the Members Center or by contacting our Billing Department at 800-996-1285 option 2, from 8:30 AM to 5:00 PM PST Monday through Friday.
You have 24hrs from the date of delivery to try out the service. If you are not completely satisfied please contact our technical support department or billing department. Once Millenicom has been notified of your intent to return the device we will send you return instructions. Customers who follow the instructions and mail back the device within 24-hours will be refunded the entire amount of their initial charges except for the shipping fee.
Customers who have been told by Millenicom that their location is outside the service area and insist we move forward with their order waive any refund possibility.
Where do I send my device back?
Please return your device to:
6600 SW 92nd Ave. Suite 280
Portland OR 97223
How quickly can I receive my device?
Millenicom ships packages priority US Mail, this means packages take a 2 or 3 days to reach most locations in the US. Please note Millenicom prorates the service ahead 5 days to compensate for shipping time.
A client can select Express shipping on the sign-up form, which usually allows the device to arrive a day or so sooner than priority US Mail.
Can I get a tracking number?
Once Millenicom receives the tracking number after the device is shipped it is placed in the Member Center at millenicom.com. The tracking number can also be accessed by emailing firstname.lastname@example.org.
What device will I receive?
The device provided is dependent on the account selected.
Can I use this out of the country?
Never use your Millenicom mobile broadband service outside the United States. Whenever near an International border (within 20 miles) please turn off “roaming” so that it does not pick up neighboring towers. Failure to do so may generate enormous usage fees. Seriously, the fees are enormous.
How long does it take to activate my BYOD Device?
In most cases it will take a few hours. If after that time it does not automatically activate please give us a call at 888-925-4221 (24-hours).
My device broke (or lost or stolen) what should I do?
If you have a BYOD account you’ll need to close it or have us move the account to another device. If you purchased your device from us you’ll need to purchase another and it will require an activation fee as well as a shipping fee. If you did not purchase the device then you will be charged the $200.00 fee agreed to in the term of service and we can send you another device, which will require activation and shipping fees.
My router is not working with my mobile broadband device, however the device works fine in my computer.
This means there is an issue with your router.
How do I sign up for service?
Go to millenicom.com. Select the plan you prefer and submit the form.
I would like to upgrade my account to the unlimited plan
Switching from the Standard, Advanced or Hotspot Plan to the Unlimited Plan requires Millenicom moving you to a different upstream carrier and requires the purchase of another mobile broadband device. Email email@example.com with your request or call our customer service line at 800-996-1285.
Can I get an extra device for my one account?
Each device represents an account, so an additional device would mean the purchase of an additional Millenicom account.
Does service work in roaming areas?
Yes, Millenicom mobile broadband service works the same as going directly with the upstream carrier. Please note that activations and updates will not function properly in roaming or weak signal strength locations.
What methods of payment do you allow?
Millenicom requires payment by credit or debit card automatically billed on the 1st of each month.
Do you have a reseller program?
Millenicom does not have a reseller program.
How do I contact the billing department?
You can reach the billing department from 8:30 AM until 5:00 PM, Monday through Friday by calling 1-800-996-1285, option 2 or by emailing firstname.lastname@example.org.
How do I contact the technical support department?
You can reach the technical support department 24-hours by calling 1-888-925-4221 or by emailing email@example.com or by using the Live Chat on our website.
Is my location in the service area?
Email your address to firstname.lastname@example.org and we will respond with which plans your location qualifies for. You may also use the Coverage Locator on our website.
Can I use this service with Voice over IP? Online gaming? VPN tunneling?
Millenicom mobile broadband service is a high-speed Internet connection that can be utilized the same as any other high-speed Internet account. Unless there is a prohibition on the side of the server you are attempting to connect to, you will be able to participate in any high-speed Internet activity.
How do I cancel my account?
Per the terms of service, cancellation requests must be made in writing. Email email@example.com with your cancellation request. When you receive our cancel confirmation email you will know the request has been processed.
How do I update my billing information on line?
Please go to www.millenicom.com and select “members”. Enter your full email address as the username. If you have forgotten the password you chose, select “forgot password” and you will be sent email instructions on how to proceed. In your members profile you will be able to update your credit/debit card information, update your billing address, email address and telephone number as well as view/print your invoices or pay a pending invoice. Please email firstname.lastname@example.org if you have any questions.
Millenicom provides 24-hour technical support for issues directly related to our Internet connection. It is required the client respectfully follow the instructions of the technician. Failure to do so revokes the liability of Millenicom to provide technical support or credit loss of service.
In the event there is a request that a device be replaced, it is necessary that the original device be returned to Millenicom 6600 SW 92nd Ave, Suite 280, Portland OR 97223.
If a device is replaced and it is later determined by Millenicom personnel that the original device was not defective, it may be required the client be charged for the second device and the original device will be returned to the client.
There will not be more than one (1) attempt at replacing a mobile broadband device. If the replaced device fails to resolve the connection concern and the original device was within 1-year of purchase, Millenicom will refund the original purchase after the failed device is returned to Millenicom 6600 SW 92nd Ave, Suite 280, Portland OR 97223 and determined by Millenicom personnel to have a manufacture defect.