Millenicom Customer Account Terms and Conditions

Millenicom is an interactive online service provider for access onto the Internet. This agreement sets forth the Account Terms and Conditions that apply to the subscriber for use of Millenicom. The subscriber is deemed to have agreed to comply with all terms by use of the service.

Statement of Responsibility for all Millenicom Services

I agree to the following conditions regarding use of Millenicom services:

  1. I understand I am responsible for the choice of service and am bound to remit payment.
  2. I understand my accounts remain open until I submit a written cancel request. I agree to pay the monthly service fee for each month my account is open. I understand Millenicom does not prorate the final month of service.
  3. I understand Millenicom reserves the right to suspend my account at any time if the account becomes past due. I further understand that I will be charged a $25.00 late fee in the event my account becomes suspended. I will continue to be responsible for the monthly service fee even if the account is suspended, and if my account is consistently suspended, Millenicom reserves the right to terminate my account.
  4. I understand it is my responsibility to provide Millenicom a current phone number and email address that I check regularly and to notify Millenicom of any changes to my email address or phone number.


Accessories and iPads cannot be returned unless unopened and with factory seal intact

Coverage isn’t available everywhere. Coverage and service speeds are not guaranteed. Coverage is subject to change without notice. Service speeds may depend on the service purchased. Actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact science. There are gaps in coverage within the estimated coverage areas that – along with other factors both within and beyond our control (network issues, congestion, software, signal strength, personal equipment, structures, buildings, weather, geography, topography, server speeds of the websites you access, actions of third parties, etc.) – may result in dropped or blocked connections, slower speeds, or otherwise impact the quality of service.

Millenicom customers are to exclusively use the technical support and customer service options provided by Millenicom for any service or product provided by Millenicom.

Technical Support: Millenicom provides technical support for issues directly related to our Internet connection. It is required the client respectfully follow the instructions of the technician. Failure to do so revokes the liability of Millenicom to provide technical support or credit loss of service.

Billing Period: All services provided by Millenicom will be billed on the first of each month for the ensuing month.

Billing Disputes: All billing disputes, with Millenicom, must be received at our business office in writing, and the obligation to pay for service will continue until such notice is received. Termination of your service does not constitute relief from amounts incurred prior to termination. Agreements can be canceled in writing, by email, or by phone, but the subscriber will be obligated to pay any and all monthly fees until termination is finalized.

iPad Service: Free 200MB LTE with unlimited non-LTE and unlimited non-LTE International Internet access is valid for the balance of the current calendar year unless service is withdrawn by the upstream carrier.

Cancellation Policy: Cancellation requests must be received by the last day of the month in order to be cancelled for the next month. Any cancellation requests received on the 1st or after the 1st will be billed to the end of that month. All cancellations must be made via e-mail or the postal service so we can have exact record of the date and specific request of the customer.

Legality of Content: The subscriber agrees to use Millenicom for lawful purposes only. The subscriber will not post or transmit any material, through Millenicom, which violates or infringes upon the rights of other users. This includes, but is not limited to: threatening, abusive, defamatory, vulgar or obscene language, any action which threatens public or private rights or which is considered objectionable, any action which encourages a criminal offense, any action which gives rise to civil liability or violates any law. Attempts to gain unauthorized access to outside computer systems are expressly prohibited. Users agree to abide by any and all rules of the network they access through Millenicom. The subscriber agrees to defend and hold harmless Millenicom, its directors, officers, employees, agents or affiliates for all damages and claims that might arise from the subscribers use or misuse of the service, which damages or otherwise harms either the subscriber, Millenicom or a third party.

Responsibilities: Millenicom makes no warranties, expressed or implied, regarding services provided. Millenicom is not responsible for any damages suffered from the use of our services, including but not limited to, loss of data, service interruptions and/or delays, or third party litigation.

Content Screening: Millenicom cannot and does not control the content of information available over the Internet. For this reason, the subscriber certifies that he/she is at least 18 years of age or, if the subscriber is a parent or guardian, he/she assumes all responsibility for supervising the on-line activities of the underage user. Any information garnered through Millenicom is done so at your own risk.

Unauthorized Connections: The subscriber shall not allow unauthorized connections to Millenicom, unauthorized reselling of Millenicom, or the solicitation of Millenicom users to become subscribers to other online service providers in competition with Millenicom, nor shall the subscriber make any unauthorized copies or duplications of any Millenicom material, advertising, forms, brochures, pamphlets and the like which is the property of Millenicom.

Relationship: The relationship between the subscriber and Millenicom is that of subscriber and service provider only. In the event of a violation of any terms and/or conditions set forth in this agreement, Millenicom reserves the right to immediately terminate the services provided to the subscriber.

Court Venue: In the event of a dispute, Millenicom and the subscriber agree that the venue for such litigation shall be Portland, Oregon and that the terms and conditions of this agreement shall be interpreted under the laws of the State of Oregon.

SPAM Policy: The transmission of any type of material, whether graphical or textual in content, to other subscribers or non-subscribers without their express consent is prohibited under the terms of this agreement. Any violations of our SPAM policy will result in immediate termination. Any complaints received from our subscribers or non-subscribers of unsolicited materials will result in a charge of $250.00 per complaint charged to the offending subscribers account automatically.