Terms and Conditions

MILLENICOM Customer Account Terms and Conditions

Millenicom is an interactive online service provider for access onto the Internet. This agreement sets forth the Account Terms and Conditions that apply to the subscriber for use of Millenicom. The subscriber is deemed to have agreed to comply with all terms by use of the service.

Statement of Responsibility for Mobile Broadband Service (Applies to mobile broadband accounts only)

I agree to the following conditions regarding use of mobile broadband service:

I understand I am responsible for the choice of service and am bound to remit payment.
I understand my accounts remain open until I submit a written cancel request. I agree to pay the monthly service fee for each month my account is open. I understand Millenicom does not prorate the final month of service.
I understand that Millenicom reserves the right to suspend my account at any time if the account becomes past due. I further understand that I will be charged a $25.00 re-activation fee if I do not bring my account current within 5 business days of the suspension. I will continue to be responsible for the monthly service fee even if the account is suspended and if my account is suspended more than 3 times in any 6 month period Millenicom reserves the right to terminate my account.
I understand that it is my responsibility to provide Millenicom a current phone number and email address that I check regularly and to notify Millenicom of any changes to my email address or phone number.
I understand that I have 24 hours from receipt of the device to test it to be sure it works to my satisfaction. If, for any reason, I wish to cancel and receive a refund I will contact Millenicom by phone or email to make arrangements for mailing back the equipment no later than 24 hrs from date of receipt. After that time no refund will be possible.
If on the Standard plan or Basic plan I understand I am responsible for returning the equipment upon termination of account to the address below. This includes the device, any cords, and the installation CD in proper working order and the original case. I understand my account remain open until the calendar month the device and the entire contents of the original case, including the case, is received by Millenicom at 6600 SW 92nd Ave Suite 280, Portland OR 97223. If it is impossible to return the device and the contents of the case I will pay a $200.00 termination fee and no longer be held responsible for the account.
I understand it is my responsibility to turn off any roaming ability when I take this device outside the US or near its borders.

International Rates: Use of our service outside the US and Puerto Rico will accrue extremely high roaming charges which will automatically be
applied to the users system of payment. Use of mobile broadband service near International borders may inadvertently connect to towers located outside the United States.

Millenicom customers are to exclusively use the technical support and customer service options provided by Millenicom for any service or product provided by Millenicom.

We reserve the right to deny, terminate, disconnect, modify or suspend wireless data Service if a Wireless Data device engages in the following prohibited uses: public wifi, broadcast to multi-dwelling units or extraordinary usage such as server devices or host computer applications, including, but not limited to, disproportionate Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections, peer-to-peer (P2P) file-sharing applications broadcast to servers or recipients such that they could enable “bots” or similar routines. For Unlimited Accounts: Usage over 50 gigabytes in one month will alert our investigative team.

Coverage isn’t available everywhere. Coverage and Service speeds are not guaranteed. Coverage is subject to change without notice. Service speeds may depend on the Service purchased. Actual speeds will vary. Estimating wireless coverage, signal strength, and Service speed is not an exact science. There are gaps in coverage within the estimated coverage areas that – along with other factors both within and beyond our control (network issues, congestion, software, signal strength, personal equipment, structures, buildings, weather, geography, topography, server speeds of the websites you access, actions of third parties, etc.) – may result in dropped or blocked connections, slower speeds, or otherwise impact the quality of Service.

Billing Period: All services provided by Millenicom will be billed in advance for the upcoming month. Credit card authorized payment will also be billed in the same manner. Payments for annual, semi-annual and quarterly accounts not received by the anniversary date will have their account put on suspension. Reinstatement of an account after a suspension will result in a charge to the subscriber of $3.00. Millenicom reserves the right to terminate or discontinue service at any time.

Returned Checks: A returned check charge of $25.00 will be incurred for all returned checks.

It is understood that all billings are due on the date of the invoice, and it is agreed that all charges not paid within 10 days of the invoice date are subject to a $3.00 finance charge. When an account becomes more than 90 days past due it may be sent to our collection company for further collection action. In that event a finance charge of 1½ % per month (18% per annum) or the maximum allowed by law will be added to the account each month that the account continues to have a past due balance. In the event that any litigation is instituted for the collection of the above account or debt incurred, it is agreed by entering into this agreement that all but not limited to collection and court costs will be paid, including reasonable attorney’s fees / collection fees. By accepting the terms and conditions above certifies that the foregoing is a transaction, and waives its’ rights to a notice and hearing for a pre-judgment remedy.

Billing Disputes: All billing disputes, with Millenicom, must be received at our business office in writing, and the obligation to pay for service will continue until such notice is received. Termination of your service does not constitute relief from amounts incurred prior to termination. Agreements or contracts not on a monthly basis (annual, semi-annual, etc.) can be canceled in writing, by email, or by phone, but the subscriber will be obligated to pay any and all monthly fees until termination of the contract is finalized.

Mobile Broadband Equipment Issues: The client is responsible to alert our technical support team in a timely manner in the event there are issues with the equipment provided. Until such contact takes place Millenicom cannot be held responsible for service or product concerns. It is important the client document date, time and the technician spoken with, client should escalate unsatisfactory results to support@millenicom.com

Return Policy for Mobile Broadband Accounts: Customers who return their equipment immediately upon receiving it (within 24-hours) will be refunded the entire amount of their initial charges except for the shipping fee. Customers who have been told by Millenicom that their location is outside the service area and insist we move forward with their order anyway will also forfeit the activation fee.

Device Exchanges: If, after working with Millenicom’s Technical Support department, it is recommended that a replacement device is necessary I understand that I will be required to return the malfunctioning device along with all parts and accessories to the Millenicom shipping office at 6600 SW 92nd Ave Suite 280, Portland OR 97223 within 2 days of receiving the replacement. You must request a tracking or confirmation number from your shipping agent and promptly email that number to billing@millenicom.com.

In the event we find that your device does not have a factory defect (whether it operates properly or that the discovered defect was operator caused such as water damage, abuse, etc.) you agree to be charged $99.99 for the replacement device as well as $19.99 for activation and $15.00 for shipping ($134.98 Total) and we will mail you back your device.

If we have not received a tracking number from you within 2 days of the delivery of your replacement you agree to have your credit/debit card charged the $134.98 for the replacement.

Cancellation Policy for (Standard and Basic) Mobile Broadband Accounts: The account will be considered closed during the calendar month the deviceis returned in proper working order in its original case with the original contents to Millenicom at 6600 SW 92nd Ave Suite 280, Portland OR 97223. Monthly service payment is required in entirety for the calendar month the device is received. Failure to return the device upon cancellation will result in a $200.00 termination fee. Client must also use the cancel account support ticket system at https://members.millenicom.com/members
or email billing@millenicom.com or send a letter via US Mail with contact information informing us of the desire to cancel. All cancellations must
be made via Support Ticket or e-mail or the postal service so we can have exact record of the date and specific request of the customer.

Cancellation Policy (Customer owned device or Non-Mobile Broadband) Accounts: The account will be billed to the end of the present month. Cancellation requests must be received by the last day of the month in order to be cancelled for the next month. Any cancellation requests
received on the 1st or after the 1st will be billed to the end of that month. Annual & Semi-annual accounts: There is no refund. All
cancellations must be made via e-mail or the postal service so we can have exact record of the date and specific request of the customer.

Legality of Content: The subscriber agrees to use Millenicom for lawful purposes only. The subscriber will not post or transmit any material, through Millenicom, which violates or infringes upon the rights of other users. This includes, but is not limited to: threatening, abusive, defamatory, vulgar or obscene language, any action which threatens public or private rights or which is considered objectionable, any action which encourages a criminal offense, any action which gives rise to civil liability or violates any law. Attempts to gain unauthorized access to outside computer systems are expressly prohibited. Users agree to abide by any and all rules of the network they access through Millenicom. The subscriber agrees to defend and hold harmless Millenicom, its directors,officers, employees, agents or affiliates for all damages and claims that might arise from the subscribers use or misuse of the service, which damages or otherwise harms either the subscriber, Millenicom or a third
party.

Responsibilities: Millenicom makes no warranties, expressed or implied, regarding services provided. Millenicom is not responsible for any damages suffered from the use of our services, including but not limited to, loss of data, service interruptions and/or delays, or third party litigation.

Content Screening: Millenicom cannot and does not control the content of information available over the Internet. For this reason, the subscriber certifies that he/she is at least 18 years of age or, if the subscriber is a parent or guardian, he/she assumes all responsibility for supervising the on-line activities of the underage user. Any information garnered through Millenicom is done so at your own risk.

Unauthorized Connections: The subscriber shall not allow unauthorized connections to Millenicom, unauthorized reselling of Millenicom, or the solicitation of Millenicom users to become subscribers to other online service providers in competition with Millenicom, nor shall the subscriber make any unauthorized copies or duplications of any Millenicom material, advertising, forms, brochures, pamphlets and the like which is the property of Millenicom.

Relationship: The relationship between the subscriber and Millenicom is that of subscriber and service provider only. In the event of a violation of any terms and/or conditions set forth in this agreement, Millenicom reserves the right to immediately terminate the services provided to the subscriber.

Court Venue: In the event of a dispute, Millenicom and the subscriber agree that the venue for such litigation shall be Portland, Oregon and that the terms and conditions of this agreement shall be interpreted under the laws of the State of Oregon.

SPAM Policy: The transmission of any type of material, whether graphical or textual in content, to other subscribers or non-subscribers without their express consent is prohibited under the terms of this agreement. Any violations of our SPAM policy will result in immediate termination. Any complaints received from our subscribers or non-subscribers of unsolicited materials will result in a charge of $250.00 per complaint charged to the offending subscribers account automatically.

Policy Clarification:

Millenicom provides 24-hour technical support for issues directly related to our Internet connection. It is required the client respectfully follow the instructions of the technician. Failure to do so revokes the liability of Millenicom to provide technical support or credit loss of service.

In the event there is a request that a device be replaced, it is necessary that the original device be returned to Millenicom 6600 SW 92nd Ave, Suite 280, Portland OR 97223. If a device is replaced and it is later determined by Millenicom personnel that the original device was not defective, it may be required the client be charged for the second device and the original device will be returned to the client.

There will not be more than one (1) attempt at replacing a mobile broadband device. If the replaced device fails to resolve the connection concern and the original device was within 1-year of purchase, Millenicom will refund the original purchase after the failed device is returned to Millenicom 6600 SW 92nd Ave, Suite 280, Portland OR 97223 and determined by Millenicom personnel to have a manufacture defect.

Usage:

Subscriber is responsible for remaining under the usage cap for their Millenicom plan. Subscriber can access their usage field in the Members Center, which is updated every Monday and can also request their usage total once a week by emailing usage@millenicom.com.

Millenicom reserves the right to suspend an account if the subscriber goes over their usage cap regardless of the remaining days left in the billing cycle. Service will resume at the beginning of the new month. Repeated high usage will result in account termination.